🛡️
Terms & Conditions
for
Isla Holdings Group LLC
Effective Date: January 2025
Welcome to Isla Holdings Group LLC (“Company”, “we”, “our”, or “us”). By accessing or using our website, services, listings, or communication channels (including but not limited to SMS), you agree to be bound by the following Terms & Conditions.
1. Company Overview
Isla Holdings Group LLC is a real estate management and hospitality company specializing in short-term and vacation rentals, as well as property listings and guest coordination through platforms such as Airbnb, VRBO, and direct bookings.
2. Services Offered
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Short-term vacation rentals
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Guest communication and hosts services
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Cleaning and maintenance coordination
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Property listing optimization
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Healing & Wellness Retreat by Spiritual Healing International owned by Monica Vasquez-Gomez (selected properties only)
3. User Responsibilities
By using our services, you agree to:
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Provide accurate information when booking or contacting us
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Respect all house rules as listed on each property
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Be financially responsible for damages or rule violations
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Communicate respectfully with staff and representatives
4. Payment Terms
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All accommodation payments must be completed through the designated booking platforms or approved invoicing channels.
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Service fees, cleaning fees, and deposits are non-refundable unless explicitly stated.
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Any additional retreat or event packages will be charged separately and are subject to their own terms.
5. SMS Terms & Conditions
If you opt-in to receive SMS messages from Isla Holdings Group LLC:
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Message frequency may vary (e.g., up to 3 per week).
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Types of SMS may include: booking confirmations, check-in/out details, follow-up messages, and promotions.
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Message and data rates may apply.
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You can opt-out anytime by replying STOP.
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For help, reply HELP or contact us at [Insert phone number or email].
6. Privacy & Data Usage
Your privacy is important to us. We do not share SMS opt-in information or your personal contact details with third parties or affiliate companies for marketing purposes. Please review our [Privacy Policy] for full details.
7. Cancellations & Refunds
Cancellations are subject to the policy outlined in your booking platform (Airbnb, VRBO, etc.). For direct bookings, please refer to your invoice for cancellation terms. No-shows will be charged in full.
8. Liability Disclaimer
We are not liable for any personal injuries, loss of property, or unexpected events during your stay or while attending hosted experiences. All guests assume full responsibility for their personal safety and belongings.
9. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website and/or sent via email or SMS.
10. Contact Us
Questions? Contact us at:
📞 +1 (562) 512-7164